Cookie Policy

OTIUM CREATIONS (PTY) LTD

Effective Date: 01 November 2025

1. INTRODUCTION

1.1 About This Policy

This Cookie Policy explains how Otium Creations (Pty) Ltd ("Otium," "we," "us," or "our") uses cookies and similar tracking technologies on our website (https://otiumcreations.com), mobile applications, and related services (collectively, the "Services").

1.2 Related Policies

This Cookie Policy should be read together with our:

1.3 Your Consent

By using our Services, you consent to our use of cookies as described in this Policy. You can withdraw consent at any time through your cookie preferences.

2. WHAT ARE COOKIES?

2.1 Definition

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website or use an app. Cookies help websites remember information about your visit, making your next visit easier and the service more useful to you.

2.2 Similar Technologies

We also use similar technologies including:

Pixels/Beacons: Small graphic images embedded in web pages or emails that track whether content has been viewed
Local Storage: Data stored in your browser that persists across sessions
Session Storage: Temporary data stored during a browsing session
SDKs: Software development kits in mobile apps that collect usage data

2.3 How Cookies Work

When you visit our Services:

We send cookies to your device
Your browser stores the cookie
The cookie sends information back to us on future visits
This helps us recognize you and remember your preferences

3. TYPES OF COOKIES WE USE

3.1 Essential Cookies

Purpose: Required for core functionality

What they do:

Keep you logged in securely
Remember your authentication status
Store security tokens
Maintain session state
Remember your language preferences
Enable core features to work properly

Can you disable them? No - these cookies are necessary for the Services to function. Without them, you cannot log in or use basic features.

Duration: Session cookies (deleted when you close browser) or up to 12 months for persistent authentication

3.2 Analytics Cookies

Purpose: Help us understand how you use our Services

What they do:

Track which pages you visit
Measure how long you spend on pages
Record navigation patterns
Monitor feature usage
Identify technical issues
Track conversion events

Technologies used:

Google Analytics

Provider: Google LLC
Privacy Policy: https://policies.google.com/privacy
Opt-out tool: https://tools.google.com/dlpage/gaoptout

Google Search Console

Provider: Google LLC
Purpose: Monitor website performance in search results
Privacy Policy: https://policies.google.com/privacy

Can you disable them? Yes - through our cookie settings or browser settings

Duration: Up to 24 months

3.3 Marketing Cookies

Purpose: Measure advertising effectiveness

What they do:

Track conversions from advertisements
Measure campaign performance
Understand which ads bring users to our Services
Provide aggregated analytics to improve marketing

Technologies used:

Meta Pixel

Provider: Meta Platforms, Inc. (Facebook/Instagram)
Privacy Policy: https://www.facebook.com/privacy/policy/
Opt-out: https://www.facebook.com/settings?tab=ads

Important: We do NOT use marketing cookies to show you personalized ads on our Services or track you across other websites for ad targeting purposes. We only use them to measure the effectiveness of our own advertising campaigns.

Can you disable them? Yes - through our cookie settings or browser settings

Duration: Up to 12 months

4. HOW TO MANAGE COOKIES

4.1 Browser Settings

You can control cookies through your browser settings:

Google Chrome

Settings > Privacy and Security > Cookies and other site data
Choose: Allow all cookies, Block third-party cookies, or Block all cookies
View and delete existing cookies

Mozilla Firefox

Settings > Privacy & Security
Under "Cookies and Site Data," choose your preference
Use "Manage Data" to view and delete cookies

Safari (macOS)

Preferences > Privacy
Choose "Block all cookies" or manage by website
Use "Manage Website Data" to view and delete

Microsoft Edge

Settings > Cookies and site permissions
Choose your cookie preferences
View and delete existing cookies

4.2 Mobile App Settings

iOS Apps

Settings > Privacy & Security > Tracking
Toggle "Allow Apps to Request to Track" off
Manage per-app tracking permissions

Android Apps

Settings > Google > Ads
Opt out of Ads Personalization
Reset advertising ID

4.3 Do Not Track (DNT)

We respect browser Do Not Track signals:

When DNT is enabled, we do not set analytics or marketing cookies
Essential cookies remain active (required for functionality)
You can enable DNT in your browser settings

5. WHAT HAPPENS IF YOU DISABLE COOKIES?

5.1 Essential Cookies Disabled

If you block essential cookies:

❌ You cannot log in to your account
❌ Security features will not work properly
❌ Your preferences will not be saved
❌ Core features will be unavailable

We strongly recommend keeping essential cookies enabled.

5.2 Analytics Cookies Disabled

If you block analytics cookies:

✅ All features continue to work normally
ℹ️ We cannot improve the Services based on usage data
ℹ️ Technical issues may take longer to identify
✅ Your privacy is enhanced

5.3 Marketing Cookies Disabled

If you block marketing cookies:

✅ All features continue to work normally
ℹ️ We cannot measure advertising effectiveness
ℹ️ You may see less relevant ads from us elsewhere
✅ Your privacy is enhanced

6. DATA COLLECTED THROUGH COOKIES

6.1 Information Collected

Cookies may collect:

Device information (type, operating system, browser)
IP address and general location (country/region)
Pages visited and time spent
Referral source (how you found us)
Interaction patterns and click behavior
Technical performance data
Login status and preferences

6.2 How We Use This Information

We use cookie data to:

Provide and improve our Services
Understand user behavior and preferences
Identify and fix technical issues
Measure feature engagement
Analyze marketing campaign effectiveness
Enhance security and prevent fraud
Comply with legal obligations

6.3 Data Protection

All data collected through cookies is:

Protected by appropriate security measures
Subject to our Privacy Policy
Not sold to third parties
Retained only as long as necessary
Handled in compliance with POPIA, GDPR, and other applicable laws

7. INTERNATIONAL DATA TRANSFERS

7.1 Cross-Border Data

Cookie data may be transferred to and processed in:

South Africa (our primary operations)
United States (service providers like Google, Meta)
European Union (infrastructure providers)

7.2 Safeguards

We ensure appropriate protections through:

Standard contractual clauses
Data processing agreements
Privacy Shield principles (where applicable)
Technical security measures

8. YOUR RIGHTS

8.1 Access and Control

You have the right to:

Know what cookies we use
Access data collected through cookies
Control which cookies are placed
Withdraw consent at any time
Request deletion of cookie data

8.2 Regional Rights

European Union (GDPR)

Right to withdraw consent
Right to erasure
Right to lodge a complaint with supervisory authorities

California (CCPA/CPRA)

Right to know what data is collected
Right to opt-out of data sharing
Right to non-discrimination

South Africa (POPIA)

Right to object to processing
Right to access and correct information
Right to lodge complaints with the Information Regulator

8.3 Exercise Your Rights

We will respond within:

General inquiries: 5 business days
Rights requests: 30 days (or as required by law)

9. CHILDREN'S PRIVACY

Our Services are not intended for users under 18. We do not knowingly collect cookie data from children. If you believe we have collected data from a child, please contact us immediately at support@otiumcreations.com.

10. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites. This Cookie Policy does not apply to those websites. We encourage you to review the cookie policies of any third-party sites you visit.

We are not responsible for the cookie practices of third parties.

11. UPDATES TO THIS POLICY

11.1 Changes

We may update this Cookie Policy to reflect:

New cookies or technologies
Changes in our practices
Legal or regulatory requirements
Service improvements

11.2 Notification

Material changes will be communicated through:

Email notification (if you have an account)
Website banner
Updated effective date

11.3 Your Continued Use

Continued use of our Services after changes constitutes acceptance of the updated Cookie Policy. We encourage you to review this Policy periodically.

12. QUESTIONS AND CONTACT

12.1 Questions About Cookies

If you have questions about our use of cookies, contact us at:

Email: support@otiumcreations.com
Address: Otium Creations (Pty) Ltd, Sandton, Gauteng, 2169, South Africa
Website: https://otiumcreations.com

12.2 Privacy Inquiries

For broader privacy questions, please see our Privacy Policy or contact our privacy team at the same email address.

12.3 Complaints

If you have concerns about our cookie practices:

Contact us directly at support@otiumcreations.com
We will investigate and respond within 30 days
If unresolved, you may lodge a complaint with:
- South Africa: Information Regulator (https://inforegulator.org.za)
- EU: Your local data protection authority
- California: California Attorney General

13. CONSENT RECORD

By clicking "Accept All Cookies" or continuing to use our Services, you consent to our use of cookies as described in this Policy.

Your consent includes:

Placement of essential, analytics, and marketing cookies
Data collection as described in Section 6
International data transfers as described in Section 7
Third-party cookie placement by our service providers

You can withdraw consent at any time through our cookie preference center.

Last Updated: 01 November 2025

Otium Creations (Pty) Ltd
Sandton, Gauteng, 2169, South Africa
support@otiumcreations.com
https://otiumcreations.com

By using our Services, you acknowledge that you have read and understood this Cookie Policy.